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To set up a payment plan log in to your Student Information System (SIS) and go to the Self Service > Student Center > Finances > Apply for Payment Plan. All enrollments must go through the school site to Nelnet to ensure the correct data is being passed (ID, address, balance).

Note: Students with financial aid (once on their Student Center) have to click the “Account Inquiry” link and then click the yellow bar for aid to adjust. After that, they can select the “Apply for Payment Plan” link (on the same page as the yellow bar). Failing to click the yellow bar can cause payment plans to be set up for the wrong amount.

*Notice: Beginning Fall 2020, John Tyler Community College WILL be offering the TMS Payment Plan, but will utilize different dates. Those dates are available on JTCC's website.

Once you are enrolled you can go directly to the Nelnet Campus Commerce website and log in to your account at You will be asked for an account number which you should have received in your student email after registering.

To terminate the payment plan, you will need to contact the Nelnet Campus Commerce Customer Care Center directly at 1-800-337-0291 or (401) 921-3999 (outside U.S. and Canada) or email The process of terminating your payment plan is called "reducing your budget." When you drop a class or are awarded financial aid, you will need to contact Nelnet Campus Commerce to request a “decrease in budget” (the budget is the amount the payment plan is set up for). Decreasing the budget to the amount you have already paid Nelnet Campus Commerce will zero out what you owe Nelnet Campus Commerce so no future payments come out.

When you contact Nelnet Campus Commerce and request a decrease, it is electronically submitted by Nelnet Campus Commerce into their system. Your school logs in several times a day and checks your account in SIS before approving or denying the request.

Please keep in mind, once a payment plan is cancelled, refunds will not process immediately. For a refund, you will need to wait until Nelnet Campus Commerce sends the College the funds and they have a credit balance showing in SIS.

IMPORTANT! Please be advised that if your course registration for a term changes, you will need to contact Nelnet Campus Commerce directly at 1-800-337-0291 or 401-921-3999 (outside U.S. and Canada) as soon as possible to inform them of the changes in your course load, as these updates aren't automatically communicated.

Last updated: 2020-11-10 02:40 PM 1-8797-8386-1839
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